Privacy Policy

Effective Date: September 2025

Urban Turf Solutions (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us online, through events, or in person.

1. Information We Collect

We may collect the following types of personal information:

Name, email address, phone number, and address
Business details (if applicable)
Information you provide when registering for an event, making an enquiry, or completing a form on our website
Website usage information (via cookies and analytics tools)

2. How We Use Your Information

We may use your personal information to:

Register you for events, promotions, or special offers
Respond to your enquiries and provide customer support
Send marketing communications (where you have consented or it is otherwise permitted by law)
Improve our products, services, and website experience
Meet legal and regulatory obligations

3. Sharing Your Information

We will not sell your personal information. We may share your details with trusted third-party service providers (such as IT providers, marketing platforms, or event partners) who assist us in operating our business, provided they comply with this Privacy Policy.

We may also disclose your information where required by law.

4. Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.

5. Your Rights

You may:

Request access to the personal information we hold about you
Request correction of your information if it is inaccurate or outdated
Opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly

6. Cookies & Website Data

Our website may use cookies and similar technologies to improve your browsing experience, analyse site traffic, and provide targeted advertising. You can control cookies through your browser settings.

7. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Urban Turf Solutions
12 Telford Cct, Yatala QLD 4207
info@urbanturfsolutions.com.au
1800 872 268

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.